Meal delivery software for kitchens that deliver their own food

Food delivery apps are built for restaurants and charge a commission on every order. Tiffinware is for kitchens that deliver their own meal plans with their own drivers, every day, to the same customers.

Delivering your own meals is a different job

A restaurant delivers a different order to a different person every time. A tiffin or meal prep kitchen delivers to mostly the same people, on the same days, along the same streets. What changes is the detail: who paused, who is away, who moved, who wants it left with the concierge.

So the hard part isn't finding the route. It's knowing which stops are on it this morning. That's why a general route planner leaves you copying addresses from a spreadsheet every day.

How delivery works in Tiffinware

  1. Delivery areas by postal code. Draw your areas (M5V, L6P, T3J…) and choose which days each area gets deliveries. Sign-ups outside your areas are flagged before you approve them.
  2. Routes from the day's boxes. After the cut-off, the day's deliveries are grouped into routes and put in the shortest driving order.
  3. Labels in stop order. Print the stop number on each label and load the car in order.
  4. The driver app. Drivers see their stops in order, with the address, buzzer code and drop note, and one tap for directions.
  5. Photo proof. A photo at each door, so 'it never came' is answered with a picture.
  6. After the run. Delivery history for any day, failed deliveries with reasons, performance by area, and driver pay checks in the reports.

What it costs

$99 a month for the whole kitchen, including routes and any number of drivers. No commission, no per-delivery fee. See how to plan tiffin delivery routes for zones, delivery days and paying drivers, or compare with route planner apps.

The parts of Tiffinware you'd use

Questions

What is meal delivery management software?

Software that plans who gets a meal on which day, groups the stops into routes, sends them to drivers and records each delivery. For a subscription kitchen it also has to know about every pause and skip before the route is built.

Is this like Uber Eats or DoorDash?

No. Those are marketplaces that find customers and deliver one-off restaurant orders for a commission. Tiffinware is for your own customers on meal plans, delivered by your own drivers, with no commission.

How many drivers can I have?

Any number, at no extra cost. Each driver uses the free Tiffinware Driver app on iPhone or Android.

What if a delivery fails?

The driver records why (no answer, wrong address, no access), and you see it in delivery history and the delivery performance report.

Free guides and tools