Sixteen reports, built for a tiffin kitchen

Most software for tiffin kitchens will tell you who your customers are and what they ordered. Very little of it will tell you whether the business is working.

That gap matters more in tiffin than in almost any other food business, because subscriptions are paid up front. Money arrives before the cost of delivering against it, so a kitchen that is quietly losing customers still looks solvent for months — right up until the renewals stop covering the groceries. A bank balance is a lagging indicator here, and it lags by a full quarter.

The money

Profit and loss

Revenue minus expenses over any date range, with gross margin and food-cost percentage computed for you and trended over time. Food cost as a share of revenue is the single most useful ratio in a food business — it moves before anything else does, and it moves for fixable reasons: a supplier raised prices, portions crept up, a dish on the rotation costs more than you assumed.

Catching a drift from 30% to 38% in week two is a supplier conversation. Catching it at year end is a lost year.

Expenses, and collections

Expenses break down by category and vendor over any range, with export. Collections show your payment mix — card versus Interac e-transfer versus cash — alongside refunds and GST collected, which is the number your accountant asks for first and the one most kitchens reconstruct from a shoebox.

The recurring revenue

Subscriptions and MRR reports normalised monthly recurring revenue, ARPU, plan mix, and the veg and fulfilment split. Together they answer the question a bank balance cannot: if nothing changes, what do I earn next month?

ARPU also catches a slow poison that customer counts hide — subscribers migrating from monthly plans to weekly ones. Your headcount holds steady while your revenue quietly falls.

The customers

Growth and retention tracks new signups and status mix, and — more usefully — cohort retention: customers grouped by the month they joined, and how many are still with you at month two, three, six.

Headline churn tells you the number. A cohort triangle tells you whether the business is getting better at keeping people or just better at replacing them. Those look identical on a dashboard and are completely different businesses.

Customer value shows top customers by revenue, the average per customer, and revenue concentration. That last one is the exposure number: if your top five customers are 40% of revenue, one office contract ending can halve your month.

The road

Delivery history covers any past day — every stop, with its proof photo, searchable and exportable. Delivery performance gives success rate, its trend, and a breakdown by area with distance and fuel.

Failed deliveries is deliberately its own report, and it records *why*. Failures cluster: it is usually one bad address, one buzzer that never works, or one driver marking stops from the parking lot. A count tells you nothing; a reason tells you who to call.

Zones and areas breaks customers, deliveries, success rate and revenue down by delivery area. Nearly every kitchen has one quietly unprofitable zone — too few customers, too far apart — and subsidising it out of a good zone is a decision worth making on purpose.

The drivers

A sortable leaderboard — delivered stops, success percentage, meals, days worked, per-day average, kilometres. Alongside it, driver pay reconciliation: delivered stops multiplied by their rate, checked against what is actually booked in Finances.

That reconciliation is a small report that pays for itself. Paying a driver from memory and paying them from their delivered count are rarely the same number.

The kitchen

Menu performance shows most-sold dishes and best-performing plans, down to rotis counted and ounces of dal, with revenue per plan. Skips and pauses shows skip volume, where skips came from, your top skippers and what is coming.

Skips are the most underrated signal in tiffin. The strongest churn warning is not a cancellation — it is a customer quietly skipping more days each week. They have already left; the subscription has not caught up yet.

Demand forecast averages meals per weekday over recent weeks. Unglamorous, and it saves more money than anything else here, because it is what lets you buy the right quantity of vegetables on a Sunday.

Everything, on every plan

All sixteen are included at $99 a month — or $79 a month billed yearly, saving 20%. No tier gates a report, no per-customer pricing, and 0% commission on your orders. Unlimited customers, drivers and staff.

You can open the live demo and click through every one of them with a sample kitchen's data, without signing up for anything. If you want the reasoning behind which numbers matter and how often to look at them, that is in the nine numbers every tiffin kitchen should track.