Your own ordering page, on your own address

Count the messages in your WhatsApp right now that are a customer asking what is on the menu tomorrow, telling you they are away Thursday, or asking how many meals they have left. Every one of those is a question your customer could have answered themselves.

That is what the portal is for. Not a marketing site — a place your customers actually operate from.

It is your address, not ours

Each kitchen gets its own subdomain — `yourkitchen.tiffinware.com` — carrying your name and your branding. Customers land somewhere that looks like your business rather than somewhere that looks like a software vendor's.

That matters more than it sounds. Tiffin is a trust business, built on word of mouth inside communities. A link someone forwards to a friend should say who cooked the food.

It also means your portal is its own site to a search engine, with its own crawlable menu page. A kitchen with a real address on the web can be found by someone searching for tiffin in their neighbourhood — which is not true of a business that lives entirely inside a WhatsApp group.

What customers can do without messaging you

Read this week's menu

The published weekly menu for their plan. Veg and non-veg plans show their own rotations, so nobody is reading a list and mentally filtering it.

Pick a plan and sign up

Weekly, monthly or a fixed number of meals, with prices, paid by card at signup. A new customer can go from a forwarded link to a subscription without you being awake.

You can also invite customers directly — useful when you are moving an existing book off WhatsApp and want people to land in their own account rather than start from scratch.

Skip a day, or pause

The single highest-volume message in any tiffin business, handled by the customer. Skips flow straight into the count and are locked in at your cutoff, so a skip entered at 4pm is reflected in what you cook — no re-count, no forgotten note.

Meals are not lost to a skip. They stay on the subscription, which is what customers expect and what makes them comfortable skipping in the app rather than texting you to be sure.

See what they have left

Meals remaining, upcoming deliveries, and any wallet credit — from a plan switch, a refund or a goodwill gesture. Showing customers their own credit balance removes an entire category of suspicious conversation.

What it does to your day

The kitchens that move their book onto a portal describe the same change: the phone stops being the operating system. Orders stop arriving as messages that need transcribing, and the count stops depending on whether you read everything before the cutoff.

It also makes the subscription data honest, which is what makes the reports worth reading. A skip that never got recorded is a cook count that was wrong and a retention number that lied.

See the customer portal demo with a sample kitchen's branding, or open the owner dashboard demo to see the other side of it. Neither needs a signup.