The deal, in plain words.

When you go live you start a 14-day free trial, and you add a card for your Tiffinware plan. Nothing is charged during the trial. Before it ends we email you to say the charge is coming. When the trial ends, the card is charged for your plan automatically, unless you cancel first.

The plan you pick at checkout: monthly, or yearly at a lower monthly rate. The price is shown before you add your card, and the card is charged at the start of each month or year until you cancel. Prices are in Canadian dollars.

The price you start on is the price you keep for as long as your plan stays active. If we change our prices later, that applies to new plans, not to yours. Tiffinware takes no commission on the meals you sell.

If a payment fails, we email you and try the card again. Your dashboard keeps working while that happens. If it still cannot be paid, the plan ends.

A kitchen whose plan has ended may be paused. Nothing is deleted and you can still see everything, but new delivery days are not built, customers cannot sign up or change their plans, and settings cannot be changed until you choose a plan again.

There is no contract. You can cancel any time in Settings → Billing, and from then on we do not charge your card again. Your menu, customers and history stay in Tiffinware, so you can come back later and pick up where you left off. If you believe a charge was a mistake, write to hello@tiffinware.com and we will look at it with you.

If you want your kitchen's data deleted, ask us at the same address. The privacy policy says what we keep and for how long.

When your customers pay by card, the money goes to your own Stripe account, not to Tiffinware. You set your own prices, delivery fees and taxes, and you are the seller of the meals. Refunds to your customers, the taxes on your sales, and the food itself — what it is, how it is made, and that it is safe to eat — are your responsibility. Cash and e-Transfer payments are only recorded in Tiffinware; they never pass through us.

If you write a refund policy in Settings, we show it to your customers before they pay. It is your promise, and yours to keep. If you choose to pass Stripe's card fee on to your customers, they see it, with the total, before they pay.

Bills for extras — extra meals, add-ons, extra tiffins on a day — are yours to collect. Tiffinware records them and what was paid; it does not collect them for you.

Stripe's own terms apply to your Stripe account. Card processing fees are Stripe's, not ours.

Your kitchen's data — your customers, plans, deliveries and payments — is yours. We store and process it so Tiffinware can work, and we do not sell it or use it to advertise. The privacy policy lists exactly what is held and who helps us run the service.

Tiffinware sends emails to your customers on your behalf — receipts, delivery updates, renewal reminders, and a short note when your kitchen changes their plan (pauses or stops it, skips or adds a day, closes a day, switches the plan). A plan-change note waits about ten minutes before it goes, so an undo takes it back, and you can choose not to send it for any change. Each email has a link to turn that kind of email off, and we stop emailing an address that bounces or marks our email as spam.

Tiffinware keeps a history of the changes made in your kitchen — what changed, who made it and when — so you can always see what happened. It is part of your kitchen's data.

You decide who is on your team — managers, kitchen staff and drivers — and what each of them can do. What your team does in Tiffinware is done for your kitchen, and you are responsible for it as you are for your own actions. Driver pay set in Tiffinware is worked out from the rates you enter; paying your drivers, and the employment or contractor arrangement with them, is between you and them.

Please only add customers and staff who have agreed to hear from your kitchen, keep your login to yourself and the people you invite, and do not use Tiffinware for anything unlawful or to send messages people did not ask for. If a kitchen is used for fraud or abuse, we may pause it: its page stops taking signups and payments, and its customers are told their deliveries are on hold, while we sort it out with the owner.

We work hard to keep Tiffinware running and your data safe, but no software is perfect. Tiffinware is provided as it is, and we cannot promise it will never be down or never make a mistake. Please check anything important — like a day's cook sheet or a large payment — before you rely on it. As far as the law allows, we are not responsible for lost profits or other indirect losses, and what we owe you for any problem is limited to what you paid us in the twelve months before it.

If we change these terms in a way that matters, we will email kitchen owners before it takes effect and move the date above. If you keep using Tiffinware after that, the new terms apply.

These terms are governed by the laws of British Columbia and of Canada.

Questions: hello@tiffinware.com · contact form